Reference

Terms That Govern Your raf188 Account

These terms set out what you agree to when you open and use your raf188 account — from how deposits via DANA, OVO, and GoPay are processed to how we handle access in eligible regions.

DANA · OVO · GoPayIndonesia-eligible regionsAccount wallet rulesFair use policy
raf188 Terms That Govern Your raf188 Account
TERMS CONTACT

Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you want to request a change to your account details, our support team handles those directly. You don't need to go through a third party.

Live Chat Open the chat widget from any page in the lobby. Our team responds to account and terms queries during active support hours.
Email Support Send your query to our support address for written confirmation of how a term applies to your specific account situation.
Account Help Centre Log in and head to the Help section for self-service answers on wallet linking, account verification, and access eligibility.
HOW WE OPERATE

How raf188 Handles Your Account Data

We keep your account data only as long as it's needed for the purposes described here. You can request a copy of what we hold or ask us to close your account at any time through the support channels above.

Account Security

Your login is protected by OTP verification sent to your registered number. We never ask for your DANA, OVO, or GoPay PIN — that stays between you and your wallet app.

Data Retention

We retain transaction records and account details for the period required under applicable regulations. Inactive accounts are flagged after an extended period of no login activity.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser at any time.

Change Requests

To update your registered wallet, email address, or account name, contact support with your account ID. Changes go through a verification step before they take effect.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — from wallet use to data requests.

Yes. Any transaction through DANA, OVO, or GoPay on your raf188 account is covered by these terms alongside the payment provider's own conditions. Both sets of terms apply at the same time.

Access depends on local law in the region you're in. If you're in a region where access is not permitted, you may find the lobby unavailable. These terms do not override local legal restrictions.

Contact our support team via live chat or email with your account ID. We'll confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Accounts with no login activity for an extended period are flagged as inactive. We'll attempt to notify you at your registered contact before any further action is taken on the account.

We update this page when terms change and note the revision date. Continuing to use your account after a change means you accept the updated version. We recommend checking this page periodically.

Contact support to request account closure. Any remaining balance will be processed for withdrawal to your verified DANA, OVO, or GoPay wallet before the account is closed, subject to verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.